Many people have something negative to say about the hospitality and service industry in South Africa. It is important for us as South Africans to complain if we are not receiving the service that we are paying for. If you do not complain, the problem cannot be dealt with and the institution will be unaware that there is a problem. It is also important to speak up when there is an establishment that is getting it right so that the place can get the recognition that is due to it and it can generate more business for itself. The more industries that offer good service in our economy, the higher the standard for service will be set and the more tourists will be attracted to our country.

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